Legal

Privacy Policy

Last Updated: March 24, 2026

Privacy Policy - Radiate Signs

1. Introduction

Radiate Signs (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a quote request.

We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how businesses collect and use personal information in commercial activities.

2. Information We Collect

We collect personal information when you interact with our website, particularly through our quote forms.

a. Information You Provide

When submitting a quote request, we may collect:

  • Full name
  • Email address
  • Phone number
  • Business name (if applicable)
  • Project details (e.g., sign type, size, location, budget)
  • Uploaded files or design references

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Referral source (e.g., Instagram, Google)

c. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Improve website performance
  • Analyze user behavior
  • Support marketing and retargeting efforts

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to quote requests and inquiries
  • To communicate with you about your project
  • To provide pricing, mockups, and consultations
  • To improve our website and services
  • To send marketing or promotional content (with consent)
  • To analyze lead sources and customer behavior

Under Canadian law, personal information must only be used for purposes that are identified at the time of collection and considered reasonable.

4. Consent

By submitting your information through our website, you consent to the collection and use of your personal information as described in this policy.

You may withdraw your consent at any time by contacting us (see Section 12).

PIPEDA requires that consent be meaningful and informed before collecting personal data.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  • Internal team members and contractors
  • Third-party service providers (e.g., CRM tools, email platforms, analytics tools)
  • Marketing platforms (e.g., Meta, Google Ads for retargeting)

These parties are required to protect your information and only use it for the intended purpose.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information, including:

  • Secure cloud storage systems
  • Access control and limited permissions
  • Encryption where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Maintain business records
  • Comply with legal obligations

PIPEDA requires organizations to limit retention to only what is necessary.

8. Your Rights

Under Canadian privacy law, you have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Withdraw consent for data use
  • File a complaint regarding your data handling

You can exercise these rights by contacting us.

9. Third-Party Services

Our website may use third-party services such as:

  • Google Analytics
  • Meta (Facebook/Instagram) tracking
  • CRM platforms (e.g., HubSpot, Airtable)

These services may collect data in accordance with their own privacy policies.

10. International Data Transfers

Your information may be processed or stored outside of Canada (e.g., cloud providers).

When this occurs, we take reasonable steps to ensure your data is protected.

Canadian law requires transparency when personal data may be transferred across borders.

11. Privacy Breaches

In the event of a data breach that poses a real risk of harm, we will:

  • Notify affected individuals
  • Report to the appropriate regulatory authorities

This aligns with Canadian legal requirements.

12. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

Radiate Signs
Email: radiatesigns@gmail.com
Phone: +1 (647) 545-9403

You may also request access or deletion of your data through this contact.

13. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.